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Frequently Asked Questions
Find answers to common questions about our products, orders, shipping, payments and more.
Orders
Browse products, add items to cart, and complete checkout with your delivery and payment details.
Orders can be modified or cancelled within 1 hour if packing has not started.
Tracking details are sent by SMS and email once your order is shipped.
Payments
We accept cards, UPI, net banking, wallets, and Cash on Delivery for eligible locations.
Yes. Payments are handled by secure payment gateways and we do not store card details.
COD is available for many pincodes and can be selected during checkout when eligible.
Shipping & Delivery
Yes, we ship to most serviceable pincodes across India.
Delivery usually takes 2-6 business days depending on your location and product availability.
Yes, free shipping is available on orders above ₹499.
Returns & Refunds
Eligible unopened products can be returned within 7 days. Damaged or incorrect items are replaced or refunded.
Refunds are generally processed within 5-7 business days after approval.
Exchanges are possible for eligible products subject to availability.
Product Authenticity
Yes, products are sourced from trusted vendors and checked for quality before dispatch.
We prioritize traditional blends and clearly mention product composition where available.
Bulk Orders
Yes, we support temple, institution, event, and corporate bulk orders with custom pricing.
GST invoices are available for bulk and business purchases when valid GST details are provided.
